其實工作上多少都會有說英文的機會
突然接到外國廠商或客戶的來電
不知道該怎麼使用電話用語很困擾的
就讓我們一起來瞭解要怎麼應對吧！
首先先瞭解一下電話上幾個特殊按鍵的名字
米字鍵 star key
井字鍵 pound key / hash key
廣播 page
音量 volume
保留 hold
擴音 speaker
重撥 redial
對話範例
【對方打來找某人】
Hello.
This is _____(name) from _______________(company or institution).
May I speak to _______(name), please?
如果要找的人在，你可以這樣說...
OK. I'll get him/her. 請他來接電話
OK, I'll put you through to ________(name). 轉接給某人
Please hold on. I'll transfer you now. 稍等，我現在幫你轉接.
如果不在，可以視情況跟對方說...
I'm sorry. (...接情況...)
He/She is away from his/her desk. 不在位子上
He/She is on the phone now. 電話中
He/She is in meeting now. 開會中
He/She is not in office. 不在辦公室
He/She is off today. 今天休假
接著告訴他可以怎麼做
Please call back later. 請晚點再打來
Would you like to call back later? 你願意晚點再打來嗎
Would you like to leave a message? 你需要留個訊息嗎
May I have your name and telephone number ? 請留下你的大名與電話
【表明身份】
問對方身份
May I ask who's calling please?
Excuse me. Where is this call from?
表明自己身份
I'm calling from _______________(company or institution).
This is ____(name) speaking.
This is ____(name) from _______________(company or institution).
【遇到溝通問題-沒聽清楚之類】
I'm sorry, I can't hear you well. 聽不清楚
I'm afraid the line is quite bad. 收訊不好
Would you mind speak up a bit, please? 大聲一點
Could you repeat that again, please? 重複一次
